Terms & Conditions
Cancellations, changes & refunds after registration & payment
By accessing, browsing, using and/or completing registration you acknowledge and agree to have read, understood and agreed to be legally bound to the terms and conditions set out below. No contract between the customer and Alaska Packraft School exists until full payment is received and registration confirmed.
We reserve the right to alter itineraries & course venues when necessary- this is often due to current water levels, severe weather or student/group ability. This is at the discretion of the instructor with intent to better manage/assess risk while offering the most appropriate learning environment for the group. Participants are notified ASAP when these changes are made.
CANCELLATION POLICY:
Payment is required in full to register & confirm space in Alaska Packraft School offerings.
Please note that Alaska Packraft School is a small business; our income season is short and relies on course and trip bookings to operate- this is how I (Jule Harle) & Alaska Packraft School employees earn a living. I’m not trying to take your money, but run a business and make these courses/trips available to as many people as possible. Courses & trips have limited space & are often waitlisted- it’s unfortunate when last minute cancellations/course openings
Booking courses & organizing participants/staff takes a lot of time. When you cancel a booking, we’ll attempt to fill your spot. If you cancel & your spot is filled,expect a full refund to be issued within one month, minus a $50 booking fee. Efforts will be made to issue refunds via original payment method whenever possible. Consider trip insurance if this cancellation policy concerns you.
In the event we cannot fill your spot, cancellation & refund policies are as follows:
- Cancellations made before 30 days of course/trip start date will be given a full refund, minus $50 booking fee.
- Cancellations made before 14 days of course/trip start date will be given a 50% refund, minus $50 booking fee.
- Cancellations made before 7 days of course/trip start date will be given a 75% refund, minus $50 booking fee.
- Cancellations made less than a week before the course/trip start date, payment will not be refunded.
“Random acts of God” exemptions are sometimes made & reviewed on a case-by-case basis, as life can happen. Again, I’m a human running a small business. I’ll try to meet you where you’re at, while making my own ends meet as well.
COURSE TRANSFERS/DATE CHANGES: Many people ask or inquire if they can “transfer” their course cost to another trip. This is another option, but we can only accommodate a full transfer with your payment if we can fill your space in the course you canceled. A $50 booking fee will be applied.
ALTERNATE ATTENDANCE/PARTICIPANT SUBSTITUTIONS: Yes, you can transfer your registered space to someone of your choosing under following conditions: the alternate participant must be able to provide items from the gear list & have appropriate skills/experience for the course level, also meeting that course’s prerequisites. New participants must fill out course registration.
CUSTOM & PRIVATE COURSE CANCELLATION POLICY: If you must cancel a custom or private course, trip or coaching after registration & payment, please refer to refund policies stated previously under “in the event we cannot fill your spot…” This applies to either the entire event cancellation or cancellations from individuals unable to attend.
RENTAL POLICY:
Refer to gear list & rental prices. We assume normal wear & tear on gear that is rented/borrowed, hence the fee in addition to course/trip prices- Alaska Packraft School will not charge you for normal wear and tear or if gear happens to fail/break/malfunction while in your possession within a reasonable realm. We only issue quality gear that is appropriate/fit for participant needs and expect it to do its job. (ie: we would not charge you for a broken paddle if you issued a paddle with a splinted shaft or you were to report that your drysuit was leaking, or your boat received a small puncture from a river rock, etc)
However, if an item is severely damaged due to negligence or lost/stolen while in your possession, you are responsible for the cost of repair or replacement of that item. Examples: gear loss due to theft, gear loss due to improper attachment to boat, loss of paddle from a swim, punctured boat from personal gear: rescue knife, Etc.