Terms & Conditions

Cancellations, changes & refunds after registration & payment

By accessing, browsing, using and/or completing registration you acknowledge and agree to have read, understood and agreed to be legally bound to the terms and conditions set out below. No contract between the customer and Alaska Packraft School, LLC (APS) exists until full payment is received and registration confirmed.

We reserve the right to alter itineraries & course venues when necessary- this is often due to current
water levels, severe weather or student/group ability. This is at the discretion of the instructor with intent
to better manage/assess risk while offering the most appropriate learning environment for the group.
Participants are notified ASAP when these changes are made.

 

CANCELLATION POLICY:

Payment is required in full to register & confirm space in APS Instructional Courses

Partial payment/trip deposit required to register & confirm space in APS Expedition Courses; deposits are non-refundable.

For special courses & trips with APS partners, please refer to that companies cancellation policy.

Please note that Alaska Packraft School is a small business; our income season is short and relies on
course and trip bookings to operate- this is how I (Jule Harle) & APS employees earn a living. I’m not
trying to take your money, but run a business and make these courses/trips available to as many people
as possible. Courses & trips have limited space & are often waitlisted- it’s unfortunate when last minute
cancellations/course openings cannot be filled.

Booking courses & organizing participants/staff takes a lot of time. When you cancel a public course
booking, we’ll attempt to fill your spot. If you cancel & your spot is filled, expect a full refund to be issued
within one month, minus a $50 administration fee. Efforts will be made to issue refunds via original
payment method whenever possible. Consider trip insurance if this cancellation policy concerns you.

NOTE: Expedition Trainings have different cancellation & refund policies, please refer to each expeditions PDF for detailed payment procedure & cancellation/refund policies listed on that specific course page.

Course Cancellation & refund policies (for unfilled spots) are as follows:

  • Cancellations made before 30 days of course/trip start date will be given a full refund, minus $50 booking fee.
  • Cancellations made before 14 days of course/trip start date will be given a 50% refund, minus $50 booking fee.
  • Cancellations made before 7 days of course/trip start date will be given a 75% refund, minus $50 booking fee.
  • Cancellations made less than 7 days before the course/trip start date, payment will not be refunded.

“Random acts of God” exemptions are sometimes made & reviewed on a case-by-case basis, as life can happen.  Again, I’m a human running a small business. I’ll try to meet you where you’re at, while making my own ends meet as well.

 

COURSE TRANSFERS/DATE CHANGES: Many people ask or inquire if they can “transfer” their course
cost to another trip. This is another option, but we can only accommodate a full transfer with your
payment if we can fill your space in the course you canceled. A $50 administrative fee will be applied.
Transfer amounts must be used in that same season, they cannot be applied to next year’s offerings.

 

ALTERNATE ATTENDANCE/PARTICIPANT SUBSTITUTIONS: Yes, you can transfer your registered
space to someone of your choosing under following conditions: the alternate participant must be able to
provide items from the gear list & have appropriate skills/experience for the course level, also meeting
that course’s prerequisites. New participants must fill out course registration. A $50 administrative fee
will be applied.

 

CUSTOM & PRIVATE COURSE CANCELLATION POLICY: If you must cancel a custom or private
course, trip or coaching after registration & payment, please refer to refund policies stated previously
under “in the event we cannot fill your spot...” This applies to either the entire event cancellation or
cancellations from individuals unable to attend.

 

GEAR RENTAL POLICY:

Refer to gear list & rental prices. We assume normal wear & tear on gear that is rented/borrowed, hence
the fee in addition to course/trip prices- APS will not charge you for normal wear and tear or if gear
happens to fail/break/malfunction while in your possession within a reasonable realm. We only issue
quality gear that is appropriate/fit for participant needs and expect it to do its job. (ie: we would not charge
you for a broken paddle if you issued a paddle with a splinted shaft or you were to report that your drysuit
was leaking, or your boat received a small puncture from a river rock, etc)
However, if an item is severely damaged due to improper use, negligence or lost/stolen while in your
possession, you are responsible for the cost of repair or replacement of that item. Examples:

  • Gear loss due to theft
  • Gear loss due to improper attachment to boat
  • Loss of paddle from a swim
  • Punctured boat from personal gear: rescue knife, etc.
  • Zipper malfunction due to improper use
  • Foot block or seat detachment & loss

Download a pdf of the Terms & Conditions here.